Customer service is slow to none.

Hello Peter This is more of like an update as I had already shared my experience with Momemtum prior (Having asked them to send me the money that was saved for me by the FundsAtWork while I was an employee of the Butchershop. This has been ongoing since June 2024, we are now approaching January 2025. I want to highlight that I had asked that everything be done electronically as I wouldn't be able to physically go to my precious workplace due to being in a different province, they had said that they would send the forms to my previous employer as per our agreement. I called in at the Butchershop & Grill Sandton and they said they hadn't received any form from Momentum, and that was in September. After that, i had asked Momentum to cc me when they finally send the relevant forms to The Butchershop & Grill Sandton. Even with all the grievances I shared. There has been no progress whatsoever. No email or call received to try to explain why there has been a hold up. I am starting to think that they just actually do not care.