Customer Service Disappointments: Communication and Support Challenges at Momentum

The sales department at Momentum is highly proficient, but their customer service and communication are severely lacking. On March 14th, I reached out to Multiply through WhatsApp and received the initial message, "How may we assist you?" I asked a question seeking clarification, but received no response. Subsequently, on April 14th, I reached out again and received the same generic response. Feeling frustrated, I took screenshots of my original question, only to be informed that I needed to contact Myriad. I promptly sent an email to Myriad and on April 16th, they included me in an email asking Multiply to assist me. Unfortunately, the situation returned to Multiply. On April 21st, I rep**** to everyone involved, expressing my disappointment that no one had provided assistance. Astonishingly, as of today, May 15th, my simple question remains unanswered, leaving me dissatisfied with the lack of response.