AR
Alison R
1 reviews | Active since Jul 2013
07 Jun 2023, 10:05
CUSTOMER SERVICE AT MOMENTUM SUCKS
I have never experienced such shocking service as I am receiving from Momentum Multiply currently. I sent an email requesting some information, got a response which did not reply to my query. I have since sent 5 messages and not even had an acknowledgement. Time to move everything from Momentum (Provident, Medical, Insurance, Funds at Work, will etc. etc.) YOUR CUSTOMER SERVICE SUCKS
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Replies (2)
Momentum (SA)'s replyOfficial
07 Jun 2023, 10:16Good day Alison,
We are really sorry to hear that your experience with us was not up to standard.
The matter has been escalated to a manager of the relevant business area in order to assist and provide the necessary feedback.
Kind regards
NH
We are really sorry to hear that your experience with us was not up to standard.
The matter has been escalated to a manager of the relevant business area in order to assist and provide the necessary feedback.
Kind regards
NH
Momentum (SA)'s reply07 Jun 2023, 10:16
Official
Good day Alison,
We are really sorry to hear that your experience with us was not up to standard.
The matter has been escalated to a manager of the relevant business area in order to assist and provide the necessary feedback.
Kind regards
NH
We are really sorry to hear that your experience with us was not up to standard.
The matter has been escalated to a manager of the relevant business area in order to assist and provide the necessary feedback.
Kind regards
NH
Momentum (SA)'s replyOfficial
07 Jun 2023, 13:06Our Multiply escalations team confirmed that they made contact with you in order to discuss your concerns. Please feel free to email or contact them directly for any further enquiries.
Thank you.
Thank you.
Momentum (SA)'s reply07 Jun 2023, 13:06
Official
Our Multiply escalations team confirmed that they made contact with you in order to discuss your concerns. Please feel free to email or contact them directly for any further enquiries.
Thank you.
Thank you.