SG
Sanet G

1 reviews | Active since Feb 2025

17 Feb 2025, 16:43

Continues Multiply issues

Momentum Multiply has once again failed to deliver!

Their latest Digital Fitness Assessment App is broken. No surprise as every single software app I've ever used from Momentum has bugs and issues. This App is supposed to scan your face to verify it's you doing the test, and then you are supposed to do a fitness test. The program never even got to the fitness test. After the facial recognition scan it gave me a fitness score, muscle tone rating etc - all without moving onto the fitness test section where these things are to be determined.

I reported the problem on the 10th and was promised it would be fixed, by last week Friday, but nothing was done. They even phoned me on Wednesday to confirm again that it would definitely be fixed last week Friday, and guess what? Today, Monday 17 February 2025 it has still not been fixed.

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Replies (2)
Momentum (SA)
Momentum (SA)'s reply18 Feb 2025, 07:50
Official
Dear Ms. Greyvensteyn,

Thank you for your post. We have referred the matter to the Multiply Escalations teams and requested that they contact you.

Regards,

ND

Best regards,

Momentum (SA)
Momentum (SA)'s reply18 Feb 2025, 08:51
Official
Dear Ms. Greyvensteyn,

Our Multiply escalations agent advised that they attempted to contact you this morning, but were unsuccessful. Our Multiply department have sent you an email with feedback on the rewards level not updating after completing your digital assessment. It appear that this was since corrected. 

Regards,

ND

Best regards,