Confusion Reigns

<p>So, I app**** for my resrve claim from Momentum on 9 December 2016, fowrded all my documents to Mbali, who directed me to the website as well, wher I completed everything. Kept in touch with Mbali, who never responded to any of the various emails sent. I returned from leave in January and called the Call Centre only to be told that the application had not been started on and they had not received my electronic cliam form. Really...in this day and age you could not notify me of this fact? Had I not called I would never have know cause these people do not believe in communication and the Manager Charlene feels she is above chatting to customers, as she is forever in a meeting.</p> <p>Lerato, apparently escalated the matter to customer care and they have one helleva turnaround time as I'm still waiting for this call.</p> <p> </p> <p>Be sure, I will make sure I having no dealings with MMI after this.</p> <p> </p> <p>Could someone please tell me why this process is taking so long as its definately not a SARS issue as they are on the ball. The problem is you MMI!!!!</p>