Confusing and ridiculous process

<p>Good day, I am dealing with your Investo dept. I am trying to get a policy of my deceased father paid out. I completed the Death Claim form and submitted ALL the requested documentation. After doing this I was then sent this lengthy Application to exercise maturity document which is intended for policy holders and requests information not applicable to me. Every time I submit a query to the email address provided to try and get clarity on the process, I get someone else dealing with the query and a different instruction. It is VERY confusing and is now wasting my time. Please can I have ONE person assigned to the process who actually knows what is going on. Thank you</p>