AC
Andy C
1 reviews | Active since Aug 2020
12 Feb 2024, 08:27
Compromising my Security
I called Momentum to get an update on a policy value. They intended asking me SEVEN security questions. What nonsense is this. When personal security of information is so sensitive people like ALlan Gray and others have voice recognition software. How do I know I am talking to Momentum. Wake up guys.
Helpful (0)
Replies (5)0
Replies (5)
Momentum (SA)'s replyOfficial
12 Feb 2024, 08:36Andy
Please refer to the e-mail message I will shortly send to you.
Kind regards
EdB
Please refer to the e-mail message I will shortly send to you.
Kind regards
EdB
Momentum (SA)'s reply12 Feb 2024, 08:36
Official
Andy
Please refer to the e-mail message I will shortly send to you.
Kind regards
EdB
Please refer to the e-mail message I will shortly send to you.
Kind regards
EdB
AC
Andy C's updateReviewer Update
12 Feb 2024, 10:12I note your response and have rep****. In my view your fob off simply ignores MY concerns that you at Momentum are antiquated with respect to Customer Security and I have given you the example of Allan Gray who are streets ahead of you!! Remember it is easy for customers to change :(
AC
Andy C's update12 Feb 2024, 10:12
Reviewer Update
I note your response and have rep****. In my view your fob off simply ignores MY concerns that you at Momentum are antiquated with respect to Customer Security and I have given you the example of Allan Gray who are streets ahead of you!! Remember it is easy for customers to change :(
Momentum (SA)'s replyOfficial
12 Feb 2024, 10:17Andy
Thank you for your response, and we have taken note of the content.
We do value your opinion, and your suggestions have been referred to Management, but unfortunately we cannot change a process without having the relevant discussions first.
We will include your feedback when this matter is presented to the management team.
Kind regards
EdB
Thank you for your response, and we have taken note of the content.
We do value your opinion, and your suggestions have been referred to Management, but unfortunately we cannot change a process without having the relevant discussions first.
We will include your feedback when this matter is presented to the management team.
Kind regards
EdB
Momentum (SA)'s reply12 Feb 2024, 10:17
Official
Andy
Thank you for your response, and we have taken note of the content.
We do value your opinion, and your suggestions have been referred to Management, but unfortunately we cannot change a process without having the relevant discussions first.
We will include your feedback when this matter is presented to the management team.
Kind regards
EdB
Thank you for your response, and we have taken note of the content.
We do value your opinion, and your suggestions have been referred to Management, but unfortunately we cannot change a process without having the relevant discussions first.
We will include your feedback when this matter is presented to the management team.
Kind regards
EdB
AC
Andy C's updateReviewer Update
12 Feb 2024, 10:56That's more like it after all I am only trying to help
AC
Andy C's update12 Feb 2024, 10:56
Reviewer Update
That's more like it after all I am only trying to help
Momentum (SA)'s replyOfficial
13 Feb 2024, 18:30Thank you for your feedback.
Kind regards
Mvdm
Kind regards
Mvdm
Momentum (SA)'s reply13 Feb 2024, 18:30
Official
Thank you for your feedback.
Kind regards
Mvdm
Kind regards
Mvdm