Completely Inefficient.

If I could give a minus star I would. We changed a lot of our pension policies to Momentum last year and even in lockdown a very helpful employee helped us and she was amazingly efficient. Now I am just asking for all our policies to be available on the online profile. Have emailed numerous times. Completed forms sent in proof of residence again more than once and so far have received emails from about 10 different people. None of whom can help with this simple issue. We are not asking for any money to be paid and indeed are still paying by debit order a premium on life policies. Just a simple admin issue. Heaven help me if my husband dies I will probably never get paid, even got them to look after our Will at Momentum Trust, beginning to think this was a huge mistake