Complete lack of service from Momentum

Based on my latest experience with Momentum, I would advise anyone to find an alternative insurer. I raised an issue on their Safe Days driving app on 21 November 2022, and to date have had no satisfactory answer from them. Sedzani Nephalela attempted a reply on 22 Nov, which didn't answer my question. I subsequently also received replies from Taryn Rossouw (twice) and Lebogang Selaelo that Customer Care would come back to me, yet NOBODY has contacted me. I have sent SIX emails to these 3 people mentioned above, with NO REPLIES (except that somebody from Customer Care would come back to me). Maybe somebody in Senior Management reads this complaint and does something about it. Your Customer Care is NON-EXISTENT, in fact, it's even worse than the service I've received from Public services. You take passing the buck to a new level!

If this is how you respond to a small issue, what sort of service should customers expect in case of submitting a claim?