EM
Elizabeth M
1 reviews | Active since Oct 2019
11 Oct 2019, 07:08
Complaint on unpaid retirement annuity
I Lodged a claim against my retirement annuity in August which was supposed to be paid out in September but I was informed that the payment will be made on the first of October when I made follow up I was told that there was outstanding information which I provided last week I spoke with the consultant by the name of Kagiso who said the money will be paid on 07.10.2019 which was not paid. On 09.10.2019 i made another follow up and was promised to be paid today but nothing has happened I don't know what to do. The value of the the fund is not the same as I was told early this year when I made enquiries as to when should I make a claim
Helpful (0)
Replies (2)0
Replies (2)
Momentum (SA)'s replyOfficial
11 Oct 2019, 09:04Dear Ms Mokoele,
Thank you for the opportunity to be of assistance to you. I have noted your frustration and anguish, and I wish to apologise for the inconvenience.
Our service center indicated that we have not received full documentation to finalize the withdrawal - one of our requirements is to request a copy of your ID book, or the front and back copy of your ID card.
Our records indicate that we only received a copy of the front of your ID card, and not the reverse side. Please can I request that you also email a copy of the reverse side (back) of your ID card to our call center as well?
Kind regards,
N D'Arch,
Thank you for the opportunity to be of assistance to you. I have noted your frustration and anguish, and I wish to apologise for the inconvenience.
Our service center indicated that we have not received full documentation to finalize the withdrawal - one of our requirements is to request a copy of your ID book, or the front and back copy of your ID card.
Our records indicate that we only received a copy of the front of your ID card, and not the reverse side. Please can I request that you also email a copy of the reverse side (back) of your ID card to our call center as well?
Kind regards,
N D'Arch,
Momentum (SA)'s reply11 Oct 2019, 09:04
Official
Dear Ms Mokoele,
Thank you for the opportunity to be of assistance to you. I have noted your frustration and anguish, and I wish to apologise for the inconvenience.
Our service center indicated that we have not received full documentation to finalize the withdrawal - one of our requirements is to request a copy of your ID book, or the front and back copy of your ID card.
Our records indicate that we only received a copy of the front of your ID card, and not the reverse side. Please can I request that you also email a copy of the reverse side (back) of your ID card to our call center as well?
Kind regards,
N D'Arch,
Thank you for the opportunity to be of assistance to you. I have noted your frustration and anguish, and I wish to apologise for the inconvenience.
Our service center indicated that we have not received full documentation to finalize the withdrawal - one of our requirements is to request a copy of your ID book, or the front and back copy of your ID card.
Our records indicate that we only received a copy of the front of your ID card, and not the reverse side. Please can I request that you also email a copy of the reverse side (back) of your ID card to our call center as well?
Kind regards,
N D'Arch,
Momentum (SA)'s replyOfficial
11 Oct 2019, 09:23Dear Ms Mokoele,
Kagiso Takalo from our service centre conformed that he has also phoned you in the interim. We have received all requirements and are in the process of finalizing the maturity transaction.
Kagiso confirmed that he will keep you in the loop on the progress of the payment.
Kind regards,
N D'Arch
Kagiso Takalo from our service centre conformed that he has also phoned you in the interim. We have received all requirements and are in the process of finalizing the maturity transaction.
Kagiso confirmed that he will keep you in the loop on the progress of the payment.
Kind regards,
N D'Arch
Momentum (SA)'s reply11 Oct 2019, 09:23
Official
Dear Ms Mokoele,
Kagiso Takalo from our service centre conformed that he has also phoned you in the interim. We have received all requirements and are in the process of finalizing the maturity transaction.
Kagiso confirmed that he will keep you in the loop on the progress of the payment.
Kind regards,
N D'Arch
Kagiso Takalo from our service centre conformed that he has also phoned you in the interim. We have received all requirements and are in the process of finalizing the maturity transaction.
Kagiso confirmed that he will keep you in the loop on the progress of the payment.
Kind regards,
N D'Arch