cM
caleb M

1 reviews | Active since Mar 2011

22 Oct 2024, 13:03

COMPLAINT : Momentum / Refusal to pay out client funds

Dear Momentum,

I am writing to formally express my dissatisfaction and concern regarding the refusal to release my funds, which has created a severe financial impact.

I have made multiple attempts to resolve this matter through your customer service channels, but my concerns remain unaddressed. The funds in question are vital for my ongoing expenses, and the delay is causing significant distress.

I kindly request an immediate review of my case and a prompt resolution. I believe that clear communication and accountability are essential in situations like this, and I hope to see a swift response.

You have no right to withhold funds that do not belong to you.

It is a crime to ***** client's funds.

I look forward to your prompt reply.

0
Replies (4)
Momentum (SA)
Momentum (SA)'s reply22 Oct 2024, 13:28
Official
Dear Mr. Moodley,

Thank you for your post. I have redirected the matter to the Fund Administrator for further action.

Regards,

ND
cM
caleb M's update28 Oct 2024, 14:58
Reviewer Update
You have still not provided valid feedback regarding my request
Momentum (SA)
Momentum (SA)'s reply28 Oct 2024, 15:02
Official
Dear Mr. Moodley,

Your post was forwarded to the Employee Benefits department. I will escalate it again.

Regards,

ND
Momentum (SA)
Momentum (SA)'s reply28 Oct 2024, 15:13
Official
 Dear Mr. Moodley,

Our Employee Benefits department confirmed that an email has been sent to you confirming that your payment has been made and will reflect in your account within 48 hours. 

Regards,

ND