complaint

My mom passed in April 2024 and she had a retirement fund with Momentum as she was Ex FNB Employee and was on Pension. When she passed I phone and emailed momentum documents notifying them and sent supporting documents that was in May already.

i had to be the one phoning them every month following up on the status in this regard and they would always say they submitted the query to another department for calculations which would normally take up to 30 days the most.

I waited and phoned again the following month then they said the matter has been escalated to management for verification.

next month same story

now in October I decided to give them a call hoping that they would have finished with whatever is that took over 5 months to finalize.

To MY surprise the lady told me that the benefit ceases after death. Now my question is what is it that they we calculating from May to date if at the end they saying the benefit ceases upon death.

I am so disappointed with their service and I would not recommend any one to invest or save with them.

the other part is the investment portion which my mom had some value to surrender, which I informed them that she suffered stroke and even sent them her hospital file to confirm, which they sent me forms to complete and her to sign under oath as she was now unable to sign due to her right hand side affected due to stroke.

My mom demised and the benefit was never paid died to date since April and I am now expected to open the Estate for something that would have paid out while she was still alive.

I am so disappointed with the pathetic service and experience received from such a big company.