Complaint
I have been trying to get Momentum Wealth to remove a useless financial adviser that they had recommended to me since 7 September 2023. I have called them numerous times and e-mailed them as well. I have asked a consultant to get a Manager or someone in charge to call me. I'm still waiting. I'm so upset with their extremely poor or rather lack of customer service. I wish it was easy to just move ones funds from one financial company to another. I have been a loyal longstanding Momentum customer and I've had it with them.
Helpful (0)
Replies (2)0
Replies (2)Momentum (SA)'s replyOfficial
06 Nov 2023, 14:19Thank you for informing us of your concerns. the matter has been escalated to the Wealth management team for assistance.
Kind regards
NH
Kind regards
NH
Momentum (SA)'s reply06 Nov 2023, 14:19
Official
Thank you for informing us of your concerns. the matter has been escalated to the Wealth management team for assistance.
Kind regards
NH
Kind regards
NH
's updateReviewer Update
06 Nov 2023, 14:29Thank you for your response. I look forward to this matter being resolved asap.
Kind regards
VN
Kind regards
VN
's update06 Nov 2023, 14:29
Reviewer Update
Thank you for your response. I look forward to this matter being resolved asap.
Kind regards
VN
Kind regards
VN
