1 reviews | Active since Jul 2013

06 Nov 2023, 14:15

Complaint

I have been trying to get Momentum Wealth to remove a useless financial adviser that they had recommended to me since 7 September 2023. I have called them numerous times and e-mailed them as well. I have asked a consultant to get a Manager or someone in charge to call me. I'm still waiting. I'm so upset with their extremely poor or rather lack of customer service. I wish it was easy to just move ones funds from one financial company to another. I have been a loyal longstanding Momentum customer and I've had it with them.

0
Replies (2)
Momentum (SA)
Momentum (SA)'s reply06 Nov 2023, 14:19
Official
Thank you for informing us of your concerns. the matter has been escalated to the Wealth management team for assistance.

Kind regards
NH
's update06 Nov 2023, 14:29
Reviewer Update
Thank you for your response. I look forward to this matter being resolved asap.

Kind regards

VN