Complaint - Bad Service and Communication

Item: Momentum (SA)
Rating: 1
Author: Prenisha C

I have been waiting for my pension fund to be transferred, it's now over 30 days since I put in this request. I have emailed the call center and received no response in two weeks. There is an online option for queries, I used this and was unsuccessful - the agent had no authority to give me an answer on the progress.

Please email me and update on my query as I am traveling and my South African number is off.

Helpful (0)

Replies (3)

Momentum (SA)'s replyOfficial

13 Sept 2017, 06:32

Your posting has been noted. I can confirm that a manager will contact you shortly.

Kind Regards

Floraine van Buuren

Momentum (SA)'s reply13 Sept 2017, 06:32

Official

Your posting has been noted. I can confirm that a manager will contact you shortly.

Kind Regards

Floraine van Buuren

Momentum (SA)'s replyOfficial

13 Sept 2017, 10:26

Thank you for bringing your concerns to our attention. I wish to confirm that a mail confirming the situation was sent to you.

The payment is being authorised and will reflect in he relevant account in 48 Hours.

Kind Regards

Sue

Momentum (SA)'s reply13 Sept 2017, 10:26

Official

Thank you for bringing your concerns to our attention. I wish to confirm that a mail confirming the situation was sent to you.

The payment is being authorised and will reflect in he relevant account in 48 Hours.

Kind Regards

Sue

Prenisha C's updateReviewer Update

13 Sept 2017, 17:49

It's very unfortunate that I only received a response from you when I logged a public complaint. In future, I would not be encouraging anyone to use Momentum.

Prenisha C's update13 Sept 2017, 17:49

Reviewer Update

It's very unfortunate that I only received a response from you when I logged a public complaint. In future, I would not be encouraging anyone to use Momentum.