Complaint Against Momentum Pension Fund – Unresolved Claim & Poor Service

I am deeply disappointed in the way my late husband's pension fund claim has been handled by Momentum. My husband passed away on November 1, 2023, and sixteen months later, the claim remains unresolved. Despite my continuous efforts to follow up, I receive inconsistent information from different consultants, and the process has been mismanaged from the start.

On multiple occasions, I have been given approval dates for payment, only for them to change without explanation. I have lost complete trust in Momentum’s handling of this matter due to the lack of transparency, professionalism, and accountability. I have requested email communication, yet my emails go unanswered, and promised call-backs never happen. When I do get through, I am met with conflicting responses from different representatives.

There are two individuals who have handled my case:

Mandisa Hempe, who has been the only helpful and professional person in this whole process

Denzel (surname unknown), whose communication has been inefficient and unhelpful and very INCONSISTENT . I don't even have a reference number from the pension department!!!

Momentum’s disregard for my concerns, failure to communicate properly, and inability to process this claim in a timely and professional manner are unacceptable. I have now sought legal action and have escalated this matter to the Pension Funds Adjudicator.

Furthermore, I am extremely disappointed that the University of the Free State (UFS) continues to use Momentum as a service provider. Given this experience, I strongly believe that an institution of UFS’s caliber should consider partnering with a more reliable pension fund administrator.

I am still awaiting the call recordings I have requested, yet the pension department has not responded to my emails. The level of service I have received is simply unacceptable. I hope my legal proceedings bring justice to this matter, and I urge others to be cautious when dealing with Momentum.