1 reviews | Active since Jul 2018
Complaint!!!!
I have called momentum 4 times I have requested my welcome pack again to retrieve my login details to my provident fund. I have gotten through to an automated service and I have contacted customer care. I was told I will wait 24 hours for my email and now its 4 days!!!! Why should I have to keep calling back for my information this is for my profile and my money!!!
I would like to thank you for bringing this matter to our attention. It is unfortunate that you have not had a favourable service experience and would like to apologise for that. The matter has been escalated to the relevant department for investigation and they will be in contact with you shortly to assist further.
Regards,
N D'Arch
I would like to thank you for bringing this matter to our attention. It is unfortunate that you have not had a favourable service experience and would like to apologise for that. The matter has been escalated to the relevant department for investigation and they will be in contact with you shortly to assist further.
Regards,
N D'Arch
I confirm that our Portfolio Manager will be in contact with you.
Please accept our most sincere apologies for the poor service which you have received.
Kind Regards
Sue
I confirm that our Portfolio Manager will be in contact with you.
Please accept our most sincere apologies for the poor service which you have received.
Kind Regards
Sue