1 reviews | Active since Oct 2017
Complaint
This has got to be the WORST SERVICE I have ever received from any company that I have had business with.
I app**** for the transfer of my Retirement Annuity from Momentum to my Liberty RA on the 26th of August 2021 and I was advised the process normally takes 14 working days to be completed.
Today is the 30th working day and they still keep on telling me about inhouse technical issues, 3 escalations done to try and solve the issue but nothing. The problem was sent to their support team on 06/10/2021 and still no feedback. No one has the decency to even communicaticate with me to let me know what is happening with my application. I am the one spending a lot of time and money on calling them to get feedback and everytime, they promisde to call me back but that does not happen.
This is totally unacceptable for a company like MOMENTUM to treat its customers in this manner. I AM APPALLED AND DISGUSTED about the service.
You have definitely meesed up your reputation as Reputable and Honest Company.
Kind regards
MC
Kind regards
MC
I'm still waiting for a Manager to make contact with me....
I'm still waiting for a Manager to make contact with me....
Kind regards
CK
Kind regards
CK
I may confirm that payment was released this morning, after your conversation with our contact center and our representative are struggling to reach you telephonically to confirm payment. However, the confirmation letter was e-mailed to you earlier this morning. Please let us know should you have any further concerns.
Kind regards
CK
I may confirm that payment was released this morning, after your conversation with our contact center and our representative are struggling to reach you telephonically to confirm payment. However, the confirmation letter was e-mailed to you earlier this morning. Please let us know should you have any further concerns.
Kind regards
CK