complaint

Good day All

Id - ***

Complaint

Refence number – TEE119563/1 Telesure funds

A tracer phoned me in Feb 2025 I was working for Telesure 15 years back

The provident funds was never paid out I completed my forms and it was confirmed that Momentum received this on the 10 March

According to your website the turn a round time is 26 working days That means the funds was suppose to be in my account the 15 April

This did not happen I send emails – the 15…16..17…22..23…24 I phoned 3 times - they left messages for consultant (Komotso)

Nobody came back to me whatsoever The feedback is alarming and unacceptable

According to the FAIS outcomes – one is treating customer fairly Definitely this is not one of your outcomes that you feel to honour

Yesterday when I phoned one consultant told me that the claim was only allocated to Komotso on the 20 March only Now my question is where was this paperwork for 10 days ???????

If I take the date as 20 March and give 26 working days The funds should be in my account today – 24 Apr This also did not happen

So now it has been twice not doing the work correctly and out off turn a round times

You have until today 16h00 to come back to me via work number or email address

Tomorrow I will go to HalloPeter and do a official complaint there

My work tel – *** ***