AN
Aisha N
1 reviews | Active since Nov 2021
18 Aug 2022, 13:12
Communication is Nil per mond!!
Wow just wow..
The most important part of customer service and keeping clients happy, is communication. Evens if you don't have a update, just a simple "we are still looking into it" will work,
However on all platforms, Email, calls, Evens Facebook!
Communication sucks
Besides the call I had yesterday with a employee, the service has been pathetic. If I didn't call yesterday I wouldn't have known that my claim is stucked!
I'll be damned. I'll never recommend anyone to momentum ever!
Helpful (0)
Replies (2)0
Replies (2)
Momentum (SA)'s replyOfficial
18 Aug 2022, 13:14Dear Ms. van Niekerk,
I appreciate you raising your concerns with us. They are indeed very disappointing and we certainly letting you down. We will investigate and I can assure you that a manager will contact you.
Regards,
ND
I appreciate you raising your concerns with us. They are indeed very disappointing and we certainly letting you down. We will investigate and I can assure you that a manager will contact you.
Regards,
ND
Momentum (SA)'s reply18 Aug 2022, 13:14
Official
Dear Ms. van Niekerk,
I appreciate you raising your concerns with us. They are indeed very disappointing and we certainly letting you down. We will investigate and I can assure you that a manager will contact you.
Regards,
ND
I appreciate you raising your concerns with us. They are indeed very disappointing and we certainly letting you down. We will investigate and I can assure you that a manager will contact you.
Regards,
ND
AN
Aisha N's updateReviewer Update
18 Aug 2022, 15:08And no call
The service is bad really.
The service is bad really.
AN
Aisha N's update18 Aug 2022, 15:08
Reviewer Update
And no call
The service is bad really.
The service is bad really.