NM
Nyiko M
1 reviews | Active since Oct 2017
10 Nov 2020, 10:35
Communication is bad
I do not understand why a partial payout can be delayed by an internal transfer of funds within Momentum. every time i call, they just read the notes which do not even reflect what was discussed on the call. Now i am being told that it will take another 2 weeks to finalize my claim, this is more than the 26 days TAT.
Helpful (0)
Replies (3)0
Replies (3)
Momentum (SA)'s replyOfficial
10 Nov 2020, 11:21Thank you for bringing this unfortunate situation to our attention. We always aim to deliver the best service and unfortunately you did not have a positive service experience. Unfortunately I could not trace the policy with the limited information you’ve provided. Please provide me with your full names, surname, identity number and policy number. Thereafter please allow us an opportunity to look into this matter and we will be in contact with you soon.
Kind regards
CK
Kind regards
CK
Momentum (SA)'s reply10 Nov 2020, 11:21
Official
Thank you for bringing this unfortunate situation to our attention. We always aim to deliver the best service and unfortunately you did not have a positive service experience. Unfortunately I could not trace the policy with the limited information you’ve provided. Please provide me with your full names, surname, identity number and policy number. Thereafter please allow us an opportunity to look into this matter and we will be in contact with you soon.
Kind regards
CK
Kind regards
CK
Momentum (SA)'s replyOfficial
10 Nov 2020, 15:55We apologise for the delays and confirm that our administrator will call you. Kind Regards
CK
CK
Momentum (SA)'s reply10 Nov 2020, 15:55
Official
We apologise for the delays and confirm that our administrator will call you. Kind Regards
CK
CK
NM
Nyiko M's updateReviewer Update
12 Nov 2020, 14:00 I am still waiting for the call.
NM
Nyiko M's update12 Nov 2020, 14:00
Reviewer Update
I am still waiting for the call.