Clients Complaints Ignored!

Once again, Momentum through Multiply are deceiving their members. I have been with Multiply since it's inception and have had to endure Multiply moving the 'goalposts' when they want to, at the expense of their members. About 3 years ago they took away our FREE gym for life contracts, because it was costing too much. That is a breach of contract. <br> Now they have changed the points system for 2016, but in so doing, refuse to honour 2015 terms and conditions. We were promised at the beginning of 2015 that the maximum points carry over at the end of the year (2015) would be 20000 points. Which is 20% of 100000 points.<br> I have been given 100 points carry over, which is 13.33% on 750 points. Their justification is that this is the points system for 2016. I understand that. So if I get to maximum this year I get 100 points carry over. But you need to honour last year's 20% which equates on the new points system to 150 points.<br> The whole points system has moved away from health and fitness to Finance. 22% are Bonus points for having Momentum products. That's *********! That was never part of Multiply