Client Service - You must be joking

For a person paying around R1800 p/m for life insurance you'd think I would be able to get some or any service from my insurer. In six months time after contacting momentum representative one after the other and receiving e-mail on 3 Feb 2015 promising me a quote on my policy to be revised, I'm still waiting for feedback. So I call another representative and this time do get revised quote on policy, i sign and accepted it. Guess what, two months down the line still no feedback or changes. This is the same company that promised me every thing if I move my policy from my previous insurer ( Old Mutual. Excellent service). If this is the kind of service I receive while i'm still alive I can only imagine how much heartache my family I leave behind will have when they deal with this kind of service. I think if I take my money and waste it on the lotto I have a better chance than with momentum.