Claims Submitted in February 2015 - No Feedback

Hi,<br> <br> My wife and I currently have all necessary living policies and Retirement Annuities with Momentum since 2008. We submitted a minor claim in February of 2015. As time passed all necessary documentation and assistance was given to Momentum to finalise the claim. It is now 03/07/2015 and months have gone by with the claim status still pending and No feedback.<br> <br> Our Momentum financial Adviser has tried his best to assist in resolving the claim and has dismally failed due to matters out of his control. It is all fine and well when we get sent letters for premium increases but get no service in return. I just hate to think if a major claim were to be put through, Momentum would probably leave my family out on the streets in their time of need due to their poor claim response time. <br> <br> Does it really take 5 Months with No Feedback when claims from others are submitted?<br> The Email trail I received from Momentum showed no urgency to Finalise the claim. <br> The efficiency of an Insurance Company is measured on time taken to finalise claims. <br> <br> Please can somebody assist since all forms of communication with Momentum have failed in resolving a minor claim.