LB
Luwelyn B
1 reviews | Active since Nov 2020
07 Dec 2020, 16:34
Claims processing
Very poor service regarding feedback on claims Momentum funds at work departments. They requested information and then after almost two months just get an email to say they are attending to it. Telephonic process is very poor as well.
Helpful (0)
Replies (5)0
Replies (5)
Momentum (SA)'s replyOfficial
07 Dec 2020, 18:00Your posting has been noted. I can assure you that the matter will receive urgent attention.
Kind Regards
CK
Kind Regards
CK
Momentum (SA)'s reply07 Dec 2020, 18:00
Official
Your posting has been noted. I can assure you that the matter will receive urgent attention.
Kind Regards
CK
Kind Regards
CK
LB
Luwelyn B's updateReviewer Update
09 Dec 2020, 17:00Whoever you are CK just to let you know that I have not received any response to date.
LB
Luwelyn B's update09 Dec 2020, 17:00
Reviewer Update
Whoever you are CK just to let you know that I have not received any response to date.
Momentum (SA)'s replyOfficial
10 Dec 2020, 10:41Kindly note that the Manager will call you.
Kind regards
CK
Kind regards
CK
Momentum (SA)'s reply10 Dec 2020, 10:41
Official
Kindly note that the Manager will call you.
Kind regards
CK
Kind regards
CK
LB
Luwelyn B's updateReviewer Update
14 Dec 2020, 15:10Still waiting for this to be resolved. I was called on Thursday with promises to be resolved by Friday and also receive sms feedback. Nothing so far and the day is almost over. Wednesday is a public holiday and then offices close for the December period. Poor service indeed. Really disappointing. ????????????
LB
Luwelyn B's update14 Dec 2020, 15:10
Reviewer Update
Still waiting for this to be resolved. I was called on Thursday with promises to be resolved by Friday and also receive sms feedback. Nothing so far and the day is almost over. Wednesday is a public holiday and then offices close for the December period. Poor service indeed. Really disappointing. ????????????
Momentum (SA)'s replyOfficial
14 Dec 2020, 15:40Your tax application was submitted to SARS and we will call you as soon as we receive a response from SARS.
Kind regards
CK
Kind regards
CK
Momentum (SA)'s reply14 Dec 2020, 15:40
Official
Your tax application was submitted to SARS and we will call you as soon as we receive a response from SARS.
Kind regards
CK
Kind regards
CK