Claim that's taking too long to be processed

I am very disappointed and ****ed off with the service I got from momentum, I filed for my claim in August after my work contract has ended even now I have not yet received my funds ,everytime when I call I get told a different story I am been tranfered to one agent to another and all of them tells me a different story ,calling this call centre's is not cheap ,where do this company think we get money for the airtime when they don't process my claim .I am always told that my claim is with Kgomolemo why is this employee not doing their job and 3week s back when I called I was told they waiting for SARS to deduct the tax then after I'll receive the funds even today I'm still waiting.

This is frustrating and waste of my time .

MOMENTUM I NEED MY FUNDS TO BE RELEASED AS ASSON AS POSSIBLE .