1 reviews | Active since May 2018
CLAIM PAYOUT DELAY EXCEEDING 50 DAYS
I am writing to express my extreme disappointment and frustration with the ongoing delay in processing my claim payout. Despite my daily calls and emails, I have not received a satisfactory explanation for the holdup. To put this into perspective, my claim was submitted on December 18th 2024.it is now over 50 days since the claim was logged ,and I am still awaiting payment.
The inconsistent information I've received from various agents has only added to my frustration. On Friday, February 7th, I was told that the fund had been disinvested and that all that remained was to apply for tax and make the payment. However, when I followed up on February 10th, I was informed that the tax application had not yet been submitted.
Today, I spoke with another representative, who assured me that the tax application would be submitted today. I am struggling to understand why this was not done yesterday morning after my call or on Friday.
The lack of progress and inconsistent communication have led me to question whether my claim is being deliberately delayed by Thandiwe the administrator who is handling this case.I urge you to investigate this matter and provide a clear explanation for the delay.
I request that you take immediate action to finalize my claim payout. I expect a prompt response regarding the actions you will take to resolve this matter. Member number: *** Employer : CCMA
Thank you for your message.
I have referred your complaint to the fund managers for further investigation.
Kind regards
Mvdm
Thank you for your message.
I have referred your complaint to the fund managers for further investigation.
Kind regards
Mvdm
Today, I was informed that the payment is awaiting approval or authorization, which was supposedly sent on February 12th, 2025. I am struggling to understand the reason for this delay, given the extensive time that has already passed.
My claim was submitted on December 18th, 2024, and it is unacceptable that it remains unprocessed.I kindly request that you expedite the payment process and payout my claim as soon as possible. I appreciate your prompt attention to this matter.
Today, I was informed that the payment is awaiting approval or authorization, which was supposedly sent on February 12th, 2025. I am struggling to understand the reason for this delay, given the extensive time that has already passed.
My claim was submitted on December 18th, 2024, and it is unacceptable that it remains unprocessed.I kindly request that you expedite the payment process and payout my claim as soon as possible. I appreciate your prompt attention to this matter.
Thank you for your message. I have escalated to the fund managers.
Kind regards
mvdm
Thank you for your message. I have escalated to the fund managers.
Kind regards
mvdm
I'm starting to question the purpose of writing these reviews, as my claim remains unpaid THREE MONTHS LATER. Momentum Funds At Work's service has been appalling.
On Friday, I was assured my claim was in the final payment process stage. Yet, when I called today, I was told it had been sent back to the administrator without explanation.
The constant phone calls, reviews, and complaints have yielded no results. Instead, it seems the more I escalate my concerns, the more my claim is delayed.
I'm at my wit's end. Since my efforts have been ignored, I'll be taking my complaint to Mr. Dumo Mbethe, hoping he'll intervene and resolve this matter.
Disappointed and frustrated doesn't even begin to describe my experience with Momentum Funds At Work.
I'm starting to question the purpose of writing these reviews, as my claim remains unpaid THREE MONTHS LATER. Momentum Funds At Work's service has been appalling.
On Friday, I was assured my claim was in the final payment process stage. Yet, when I called today, I was told it had been sent back to the administrator without explanation.
The constant phone calls, reviews, and complaints have yielded no results. Instead, it seems the more I escalate my concerns, the more my claim is delayed.
I'm at my wit's end. Since my efforts have been ignored, I'll be taking my complaint to Mr. Dumo Mbethe, hoping he'll intervene and resolve this matter.
Disappointed and frustrated doesn't even begin to describe my experience with Momentum Funds At Work.