Claim not paying out

Claim submitted in Spetember, last communication she received was on the 25 Nov 24, saying "Dear Mrs Makhunga (***)You are leaving your employer and your membership of the FundsAtWork Umbrella Provident Fund will also end.We've disinvested your assets and will apply for a SARS tax directive. We will keep you informed.Call ***or email ***rds Momentum"

To date, no further communication and no money in the bank. The client had visited momentum offices on the day of receipt of the above SMS, and was assured that there was no outstanding information regarding the claim.

We have run out of airtime multiple times trying to call the company. When i send an enquiry to the email address on the sms, i get the dormain not found responses