Claim for a child illness taking forever

We submitted a claim to Momentum 22.06.2015 and we were told that it would take 10 working days to complete and all they needed was the motivational letter from the Audiologist. Our claim was referred to the senior assessor and back to the claims department with a full report. <br> <br> NOW al of a sudden Momentum is requesting Dr report after Dr report because my daughter had brain tumours at birth which is almost 9 years ago. This has noting to do with the hearing loss she is experiencing now. I contacted the call centre (Tamsyn Nortje) on more than one occasion and tried to assist to speed thing up as it is urgent. I was then told that I had NO authority to ask questions regarding my policy!!!! <br> <br> If I have no authority on my own policy who has??????<br> <br> It has been more than a month now and I have still not received any usable feedback. In the meantime I was told to make my own plan to get the monies needed for the hearing aids required for my daughter.<br> <br> Is this the type of service Momentum offers?? Is this what we are paying for?? <br> <br> I will be cancelling all my policies with Momentum because we are paying for something we can not use. Nothing that was promised is delivered