Changes rules without commmunication

<p>Momentum multiply had as part of their fitness gym discounts the use of the Fittrack fitness index. This worked perfectly fine until November 2016. Momentum then decided to terminate the partnership with Fittrack and subsequently stopped using the Fittrack index as a measure of the fitness gym discount from 1 Jan 2017. My complaint is that I was NEVER informed that this would be the case which meant I lost out on 20% discount, a financial implication. I visited the page on 15 Feb again (https://www.momentum.co.za/for/you/multiply/partners/fittrack) and it still says: "</p> <p>Your FitTrack Index™ contributes to your Best of Activity Level (BOAL), from which you can earn up to 800 points.</p> <p>Plus, if you achieve a Multiply FitTrack Index™ of more than 30 – and maintain it – you’ll receive 20% off your monthly gym fees." </p> <p> </p> <p>Further, the gym discounts have a 1 month delay, which means that the January discount was calculated based on December fitness, Fittrack was still a partner in December which meant that it should still have counted...</p> <p>I have communicated this to Momentum several times, my first email being on 13 January, with a ridiculous reply: "We have referred the enquiry to our device specialist whom will assist further and provide feedback." I am yet to receive feedback from the "service specialist".</p> <p> </p>