AvdW
AJ van der Walt

1 reviews | Active since Nov 2011

18 Jul 2016, 18:55

Change of banking details

<p>I recently changed banks and with me being out of country for 99% of the time my new bank requested all my debit orders to be changed to my new bank account including Momentum, but Momentum is refusing to do it unless they get conformation from me, but I have not her anything from Momentum no email or call from them to confirm if they should change my bank account where the debit order is being processed. Please accept this as my notice that my bank account details has changed and debit your debit order from my new bank account as the old one is now closed. I hope in future that Momentum will contact clients whose bank want to change their banking details and not just reject the change</p>

0
Replies (3)
Momentum (SA)
Momentum (SA)'s reply19 Jul 2016, 04:57
Official

Please accept my apology for the frustration that this situation has created for you. This is not a true reflection of the level of service that we aim to give our valuable clients.

I can assure you that a manager will contact you shortly.

Regards,

Nicolette D'Arch

Momentum (SA)
Momentum (SA)'s reply19 Jul 2016, 08:53
Official

I refer to our telephone conversation earlier today. Your new account details have been updated as requested. I will forward you the confirmation letter from a separate system.

Kind regards

Michele Coetsee

AvdW
AJ van der Walt's update20 Jul 2016, 18:08
Reviewer Update

Thank you Michele Coetsee for the quick assistance and the quick resolution of my problem