1 reviews | Active since Mar 2014
caught between a rock and a bigger rock
as a member of virgin active i have been advised that i have the option of suspending my membership for any valid reason, i am due t have an operation in 2 weeks and as far as i am concerned that is a good enough reason to suspend this membership and contacted virgin active to request this to be done and they reply to advise that they cannot do anything without consent from momentum. now the problem here is that I have discontinued my Multiply benefit with momentum. both momentum and virgin active are aware that this the case but they keep bouncing me back and forth between each other telling me the same thing and refusing to assist , i am baffled by how 2 seemingly large organisations cannot come together between themselves to fix such a simple issue.
virgin active sells their product based on how much value they can add to your well being and yet here i am with an inquiry linked directly to my health and they refuse to be of any use to me ? i mean really ?
if virgin active cannot help me because it is momentum's problem and momentum cannot help me because this is virgin actives problem where am i supposed to go ?
Thank you for the opportunity to be of assistance to you. I have noted your frustration , and I wish to apologise for the inconvenience. A manager will contact you shortly.
Regards,
N D'Arch
Thank you for the opportunity to be of assistance to you. I have noted your frustration , and I wish to apologise for the inconvenience. A manager will contact you shortly.
Regards,
N D'Arch
Dear Ms Dube,
Momentum referred your posting to Virgin Active. Currently, you only have a Momentum starter Multiply benefit, as your Multiply premium membership was cancelled in December 2017. As a result, the gym contract that you have is between yourself and Virgin Active .
Momentum is solely responsible for the 10% discount that you qualified for as a result of the starter benefit - we do not administer any contractual terms and conditions that you have in place with Virgin Active. Your request to suspend the membership can only be granted and processed directly by Virgin Active.
I am very sorry that we are unable to assist you further with this query. Unfortunately you will need to resolve this complaint directly with Virgin active, as this is not a Momentum Multiply dispute.
Kind regards,
N D'Arch
Dear Ms Dube,
Momentum referred your posting to Virgin Active. Currently, you only have a Momentum starter Multiply benefit, as your Multiply premium membership was cancelled in December 2017. As a result, the gym contract that you have is between yourself and Virgin Active .
Momentum is solely responsible for the 10% discount that you qualified for as a result of the starter benefit - we do not administer any contractual terms and conditions that you have in place with Virgin Active. Your request to suspend the membership can only be granted and processed directly by Virgin Active.
I am very sorry that we are unable to assist you further with this query. Unfortunately you will need to resolve this complaint directly with Virgin active, as this is not a Momentum Multiply dispute.
Kind regards,
N D'Arch
Dear Ms Dube,
Further to my posting of 12 March 2018, please be advised that Virgin Active have agreed to freeze your gym contract no cost from today till 30/5/2018.
I hope that this matter has been resolved to your satisfaction.
Regards,
N D'Arch
Dear Ms Dube,
Further to my posting of 12 March 2018, please be advised that Virgin Active have agreed to freeze your gym contract no cost from today till 30/5/2018.
I hope that this matter has been resolved to your satisfaction.
Regards,
N D'Arch