CAN'T RESPOND TO A SIMPLE REQUEST FOR STATEMENT

Momentum does not send any printed copies of my parents investment statement and tax documents for a few years now. My parents are old and are not handy with tech gadgets. We tried calling them but still no hardcopies of the statements. My father even tried emailing them and still nothing. This is appalling service and makes you seriously question the competency of the staff. All we are asking for are simple statements - how difficult can that be!!!!!