Can't even fulfill their core service process

I submitted a claim for an unclaimed benefit from the: Fund name: Momentum Unclaimed Benefit Pension Preservation Fund Employer: Metropolitan Unclaimed Pens HO I have begged for acknowledgment of receipt of my claim and documentation sent. as well as a benefit statement.ᐧI now understand why the FSCA and media reports billions in unclaimed benefits. It is because companies like Momentum are too *********** to pay them out. I am however not surprised, as I recently joined a large multinational corporation who unfortunately chose Momentum as their Provident Fund Administrator. It took me multiple contacts just to register on their site for an online profile. Their call centre mailbox service is even always too full to leave a message for a callback. It's laughable