1 reviews | Active since Dec 2016
Cant buy tickets online due to Multiply error/system issues
<p>Tried to buy tickets for the T20 match on Friday night. Not once, i have been trying since Monday. Logging in using my Multiply details (to obtain the discount). Website keeps on giving me a error message. Called the call Centre for Ticketpro. The adviser advised me that there is a technical problem and I must try later. Since Monday no joy. I then called again today with the response that I can buy the tickets normal without the discount as there is issues with the system. Seriously??? I am buying 9 tickets. No alternative when your system gives an error? She also advised me that its Momentum that is causing the issues. So i proceeded to call the Momentum call centre. The adviser there advised me that its not from their side but surely Ticketpro. Still not solving the issue at hand. From his side all was working and in order? None of the above mentioned companies can give a solution to their problems</p>
Thank you for the opportunity to be of assistance to you. I have noted your frustration, and I wish to apologise for the inconvenience. A manager will contact you shortly.
Regards,
N D'Arch
Thank you for the opportunity to be of assistance to you. I have noted your frustration, and I wish to apologise for the inconvenience. A manager will contact you shortly.
Regards,
N D'Arch
Suresh Moodley from our Multiply department confirmed that he has made contact with you. He said that 4 complimentary tickets have been dispatched to you in the interim. We are attempting to resolve the problem with Ticketpro and will provide you with feedback on your remaining tickets tomorrow.
Regards,
N D'Arch
Suresh Moodley from our Multiply department confirmed that he has made contact with you. He said that 4 complimentary tickets have been dispatched to you in the interim. We are attempting to resolve the problem with Ticketpro and will provide you with feedback on your remaining tickets tomorrow.
Regards,
N D'Arch
Suresh Moodley confirmed that he did contact you earlier today to arrange for delivery of the remaining tickets. Mr Moodley confirmed that you no longer require the tickets as you had already purchased them online.
Please accept my apology that this matter could not be sorted out sooner.
Regards,
N D'Arch.
Suresh Moodley confirmed that he did contact you earlier today to arrange for delivery of the remaining tickets. Mr Moodley confirmed that you no longer require the tickets as you had already purchased them online.
Please accept my apology that this matter could not be sorted out sooner.
Regards,
N D'Arch.