Cannot walk their talk

Good day

About two months ago I signed both myself and my wife up as per the advise on my financial adviser to the momentum multiplier program which offered amongst other benefits a discount on the monthly premium. The initial assessment was that only my wife required blood tests. We signed and started paying the premium for this benefit and spend substantial time online filling out the required assessments etc

After two months I noticed that although the online profile reflected the completed assessments and status no discount was reflected in my premiums. I queried this initially via my advisor and was told that this will be resolved.

I also logged a query online and was told that additional documents and a further premium increase (although small) is required. According to my advisor these additional requirements where already completed two months ago. Subsequently they also required blood tests from me.

Nonetheless i comp**** to their requests but have only seen the discount app**** to my policy. Follow ups on my wife's policy has yield no results although her documents and test were submitted two months ago.

I am not impressed with the level of service and focus on customers that is being displayed and am seriously considering switching to a more professional provider.