TT
Tanita T
1 reviews | Active since Aug 2020
20 Aug 2020, 11:21
Cannot even obtain simple documentation from Momentum SA
Sharing my disappointing service from Momentum SA. I'm not even trying to claim just trying to get my IRP5 pension certificate from them and I have sent an email requesting this to 4 different email addresses (*** ; *** ; *** ; ***) and I have had no response only usless Automated-replies. when I call the contact centre they tell me to send an email - which I have but no response. How hard is it really to get documents from a company??? I don't see how something as simple as this can be so hard to obtain?
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Replies (2)0
Replies (2)
Momentum (SA)'s replyOfficial
20 Aug 2020, 11:38Thank you for bringing this unfortunate situation to our attention. We always aim to deliver the best service and unfortunately you did not have a positive service experience. I've sent an e-mail to you requesting additional information. On receipt of this information I will refer your request to the correct department for urgent assistance.
Kind regards
CK
Kind regards
CK
Momentum (SA)'s reply20 Aug 2020, 11:38
Official
Thank you for bringing this unfortunate situation to our attention. We always aim to deliver the best service and unfortunately you did not have a positive service experience. I've sent an e-mail to you requesting additional information. On receipt of this information I will refer your request to the correct department for urgent assistance.
Kind regards
CK
Kind regards
CK
Momentum (SA)'s replyOfficial
20 Aug 2020, 15:31Please accept our apologies. The certificate has been mailed. Kind Regards Sue
Momentum (SA)'s reply20 Aug 2020, 15:31
Official
Please accept our apologies. The certificate has been mailed. Kind Regards Sue