CANNOT BELIEVE WHAT I AM HEARING

I have been with Momentum since Nov 2013. Of all the departments I have had the most respect and praise for the Multiply department. I have time and again experienced how consultants go out of their way to resolve my queries. I have really come to fondly appreciate their 5* service.<br> <br> However, today a person named Tshepo phoned me from the Multiply Callcentre regarding an e-mail query I had sent in. I have IN MY LIFE not experienced such a rude, aggressive call centre agent as this. He kept on interrupting my sentences to the point where I had to stop him and advise him to stop doing this as it was very unprofessional. I then explained to him what I was looking for. To make a long story short this person hung the phone up on me. I would love for whoever reads this report to listen to that phone call. <br> <br> Coincidentally, a friend of mine whom I had advised to join Momentum and Multiply recently spoke to this very same callcentre agent, who gave them the completely wrong information regarding a query they had. 9Unless there are two people named Tshepo).<br> <br> My query also has not been resolved, and I find this kind of behaviour to be such a blight on such a good department. <div><br></div><div><em>(Supplier name changed from Momentum Health to Momentum by Hellopeter.com)</em></div>