cancelled gym contract and still being charged

My gym membership was cancelled the 8th September 2015, a reference email was received. When this was queried this week the consultants says I did not request both contracts to be cancelled. When I explained that I cancelled the contracts using the reference number and this is the same for both debit orders the consultant(Thuto Tlhabi) advised that he will have to listen to the call. The consultant did and got back to after 2 days and then states that I was not specific in my request but the consultant(Refliwe Masopoga) who handled the request never advised that I need to cancel both separately. I require a refund and no one is willing to help. When I asked him to speak to his manager (Thato Motsoto - Manager) he said he will ask him to call me. Yesterday the consultant (Thuto Tlhabi) rudely says i will call you back and puts the phone down. To date no phone call has been received. I am very upset and I want to cancel my Multiply because of this.<br> <br>