KR
Kelly R
1 reviews | Active since Apr 2011
22 Jul 2022, 16:46
Cancellation of policies
I’m trying to cancel my life and disability cover as we have immigrated, we have sent in signed letters, yet they will not cancel our cover from the 1 August, now I must reverse the debit orders in order to not be covered, why do you have to make it so difficult?
Helpful (0)
Replies (9)0
Replies (9)
Momentum (SA)'s replyOfficial
25 Jul 2022, 08:34Dear Kelly
We take note of your comments, we will investigate the matter and provide you with feedback.
Kind regards
Michele
We take note of your comments, we will investigate the matter and provide you with feedback.
Kind regards
Michele
Momentum (SA)'s reply25 Jul 2022, 08:34
Official
Dear Kelly
We take note of your comments, we will investigate the matter and provide you with feedback.
Kind regards
Michele
We take note of your comments, we will investigate the matter and provide you with feedback.
Kind regards
Michele
Momentum (SA)'s replyOfficial
27 Jul 2022, 16:10Dear Kelly
can you please provide your international number were we can make contact with you.
Kind regards
Michele
can you please provide your international number were we can make contact with you.
Kind regards
Michele
Momentum (SA)'s reply27 Jul 2022, 16:10
Official
Dear Kelly
can you please provide your international number were we can make contact with you.
Kind regards
Michele
can you please provide your international number were we can make contact with you.
Kind regards
Michele
KR
Kelly R's updateReviewer Update
07 Aug 2022, 09:58Hi Michele,
I’ve sent you my number privately, yet still no phone call??
I
I’ve sent you my number privately, yet still no phone call??
I
KR
Kelly R's update07 Aug 2022, 09:58
Reviewer Update
Hi Michele,
I’ve sent you my number privately, yet still no phone call??
I
I’ve sent you my number privately, yet still no phone call??
I
Momentum (SA)'s replyOfficial
08 Aug 2022, 07:38Hi Kelly
The service specialist said he tried to call but there was no answer.
Please indicate the time that is convenient for you for us to call.
The service specialist said he tried to call but there was no answer.
Please indicate the time that is convenient for you for us to call.
Momentum (SA)'s reply08 Aug 2022, 07:38
Official
Hi Kelly
The service specialist said he tried to call but there was no answer.
Please indicate the time that is convenient for you for us to call.
The service specialist said he tried to call but there was no answer.
Please indicate the time that is convenient for you for us to call.
KR
Kelly R's updateReviewer Update
08 Aug 2022, 08:22Morning,
I have no calls from South Africa, you’re welcome to call now.
Thank you
I have no calls from South Africa, you’re welcome to call now.
Thank you
KR
Kelly R's update08 Aug 2022, 08:22
Reviewer Update
Morning,
I have no calls from South Africa, you’re welcome to call now.
Thank you
I have no calls from South Africa, you’re welcome to call now.
Thank you
Momentum (SA)'s replyOfficial
08 Aug 2022, 08:30Hi
Okay will ask a service specialist to make contact you. Please let me know if nobody contacted you.
Okay will ask a service specialist to make contact you. Please let me know if nobody contacted you.
Momentum (SA)'s reply08 Aug 2022, 08:30
Official
Hi
Okay will ask a service specialist to make contact you. Please let me know if nobody contacted you.
Okay will ask a service specialist to make contact you. Please let me know if nobody contacted you.
KR
Kelly R's updateReviewer Update
08 Aug 2022, 20:47Nobody has contacted me, this is ridiculous, please just cancel the policies.
KR
Kelly R's update08 Aug 2022, 20:47
Reviewer Update
Nobody has contacted me, this is ridiculous, please just cancel the policies.
Momentum (SA)'s replyOfficial
10 Aug 2022, 13:30I apologise for the inconvenience caused.
I just received confirmation that the policy has been cancelled, the confirmation will be e-mailed to you.
Kind regards
Michele
I just received confirmation that the policy has been cancelled, the confirmation will be e-mailed to you.
Kind regards
Michele
Momentum (SA)'s reply10 Aug 2022, 13:30
Official
I apologise for the inconvenience caused.
I just received confirmation that the policy has been cancelled, the confirmation will be e-mailed to you.
Kind regards
Michele
I just received confirmation that the policy has been cancelled, the confirmation will be e-mailed to you.
Kind regards
Michele
KR
Kelly R's updateReviewer Update
10 Aug 2022, 13:35Thank you Michele, I believe it has all been sorted. Appreciate the help.
KR
Kelly R's update10 Aug 2022, 13:35
Reviewer Update
Thank you Michele, I believe it has all been sorted. Appreciate the help.