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desvnoordwyk D

1 reviews | Active since Feb 2017

03 Feb 2017, 09:39

Cancellation of Golf Village Membership

<p>I attempted to cancel my memebrship with The Momentum Golf Village in Tygervalley in May 2016. I never received a response and they continue to debit my account. Eventually I logged a complaint with the Western Cape CGSO, and received a response. They insisted I cancel in person at their facilities. Nowhere in the terms of my membership agreement did it indicate anything to this extent.</p> <p> </p> <p>This is such a poor reflection on Momentum's brand. I am still awaiting any form of confirmation that my cancellation has been processed. I also demand a refund for the months that was debited against my account that I did not use the facilities.</p>

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Replies (1)
Momentum (SA)
Momentum (SA)'s reply06 Feb 2017, 09:47
Official

Dear Sir

We are eager to assist you, but we were not successful in making contact with you.

We have sent you an e-mail regarding your concern.

Regards

EdeBruyn