AH
Adi H

1 reviews | Active since Mar 2009

03 Apr 2017, 07:11

Can't fix a bank account number

<p>I moved gyms and the gym said momentum had a payment problem. I called twice, once I was told I would get an email to send the new account number to, but it never arrived. The second time they said they had the correct number for my medical aid, but not for gym membership, so they would copy it across. They haven't fixed it, I'm banned from the gym and I guess there's no point phoning a third time.</p>

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Replies (2)
Momentum (SA)
Momentum (SA)'s reply04 Apr 2017, 07:54
Official

Thank you for the opportunity to be of assistance to you.

I want to apologise for the inconvenience. A manager will contact you shortly.

Kind regards

Michele Coetsee

Momentum (SA)
Momentum (SA)'s reply04 Apr 2017, 09:40
Official

I refer to your conversation with Mr Moodley from our office.

Your gym benefit has been re-instated and your gym benefit is now active. The banking account details has been updated as instructed.

Kind regards

Michele Coetsee