AB
ARLENE B
1 reviews | Active since Jun 2010
29 Jan 2015, 15:36
CALL CENTRE ***********
Momentum<br> My grandfather passed away on 11 January. We have tried to contact Momentum to cancel his pension fund as he is still getting a monthly payment. Every time i call the call centre and give his ID nr. they put me through to another department. We have made over 20 calls and spoke to so many people now but no one can help me.<br> All i need to do is to cancel his pension fund. I thought the only and fastest way for someone to respond to my query is to post this on Hellopeter. Please call me back so that we can sort out the situation. <div><br></div><div><em>(Supplier name changed from Momentum Retirement Administrators to Momentum by Hellopeter.com)</em></div>
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Replies (1)Momentum (SA)'s replyOfficial
30 Jan 2015, 10:32Hello smithland,
Please accept my apology for the frustration that this situation has created for you. This is not a true reflection of the level of service that we aim to give our valuable clients.
I can assure you that a manager will contact you shortly.
Regards,
Nicolette.
Please accept my apology for the frustration that this situation has created for you. This is not a true reflection of the level of service that we aim to give our valuable clients.
I can assure you that a manager will contact you shortly.
Regards,
Nicolette.
Momentum (SA)'s reply30 Jan 2015, 10:32
Official
Hello smithland,
Please accept my apology for the frustration that this situation has created for you. This is not a true reflection of the level of service that we aim to give our valuable clients.
I can assure you that a manager will contact you shortly.
Regards,
Nicolette.
Please accept my apology for the frustration that this situation has created for you. This is not a true reflection of the level of service that we aim to give our valuable clients.
I can assure you that a manager will contact you shortly.
Regards,
Nicolette.
