Bunch of *********** people

I'm not sure why employers still choose Momentum as a retirement service provider. Everytime I've had to deal with them they're always ***********.

I submitted my withdrawal forms by 18th August. On 24th August I followed up and was advised that everything is in place and to give the process 2 weeks for finalization and payout. On 8th September I followed up and was advised by Raymond that there's nothing started and that he will escalate to the relevant department. He also advised that I should call back today to confirm.

Upon my call today, I spoke to a lady who didn't even provide her name and was laughing throughout the call who said she can't trace anything.

Can you guys at momentum just finalize my case please