1 reviews | Active since Apr 2016
Breach of Security on my mometum fundsAtwork provident fund.
<p>Recently, I called Momentum to check my provident fund balance,</p> <p>I asked the representative to send me a confirmation email regarding this information as I read through the confirmation I saw that my beneficiary is listed as Trevor Shaw, someone I do not know, is not the name of any family relative nor a friend.</p> <p>How is it that someone could have access to my information to have this updated on my policy, I feel that momentum system is not SECURE...this is breach of security !!! an act of unauthorized and ******* activity and yet momentum allowed this.</p> <p>My concern is what if something had to happen to me .......this money should be going to my family for their needs and it would be going to someone I don't even know!!!!</p> <p>I felt a big knot in my stomach and the only response momentum,m could give me is that they don't know how this could have happened and they will send me a beneficiary form to have this updated, I would need to fax this back to them .....</p> <p>So you give someone access to my provident fund to have their name added as a beneficiary in 2016, yet i need to fax documents???? hmmm</p> <p>I'm disgusted....and terrified that my saving is not kept secure !!!!!!Breach of Security on my mometum fundsAtwork provident fund.</p>
We have noted your concerns raised. The matter will be escalated to management who will contact you shortly.
Kind regards
Natasha
We have noted your concerns raised. The matter will be escalated to management who will contact you shortly.
Kind regards
Natasha
I refer to our telephone conversation and I sincerely apologise for the fact that an error was made by one of our staff.
I confirm that no one had access to your provident fund, this was an internal error which we have rectified.
I will also be emailing you the relevant forms in order that we may update your beneficiaries.
Kindest Regards
Sue
I refer to our telephone conversation and I sincerely apologise for the fact that an error was made by one of our staff.
I confirm that no one had access to your provident fund, this was an internal error which we have rectified.
I will also be emailing you the relevant forms in order that we may update your beneficiaries.
Kindest Regards
Sue
