nN
naomiadams N

1 reviews | Active since Apr 2016

13 Jul 2017, 10:19

Breach of Security on my mometum fundsAtwork provident fund.

<p>Recently, I called Momentum to check my provident fund balance,</p> <p>I asked the representative to send me a confirmation email regarding this information as I read through the confirmation I saw that my beneficiary is listed as Trevor Shaw, someone I do not know, is not the name of any family relative nor a friend.</p> <p>How is it that someone could have access to my information to have this updated on my policy, I feel that momentum system is not SECURE...this is breach of security !!! an act of unauthorized and ******* activity and yet momentum allowed this.</p> <p>My concern is what if something had to happen to me .......this money should be going to my family for their needs and it would be going to someone I don't even know!!!!</p> <p>I felt a big knot in my stomach and the only response momentum,m could give me is that they don't know how this could have happened and they will send me a beneficiary form to have this updated, I would need to fax this back to them .....</p> <p>So you give someone access to my provident fund to have their name added as a beneficiary in 2016, yet i need to fax documents???? hmmm</p> <p>I'm disgusted....and terrified that my saving is not kept secure !!!!!!Breach of Security on my mometum fundsAtwork provident fund.</p>

0
Replies (2)
Momentum (SA)
Momentum (SA)'s reply13 Jul 2017, 10:23
Official

We have noted your concerns raised. The matter will be escalated to management who will contact you shortly.

Kind regards

Natasha

Momentum (SA)
Momentum (SA)'s reply13 Jul 2017, 12:05
Official

I refer to our telephone conversation and I sincerely apologise for the fact that an error was made by one of our staff.

I confirm that no one had access to your provident fund, this was an internal error which we have rectified.

I will also be emailing you the relevant forms in order that we may update your beneficiaries.

Kindest Regards

Sue