rR
reelvalueent R

1 reviews | Active since Nov 2016

21 Nov 2016, 15:25

Bought a Takealot Voucher 18 Nov. Still not received.

<p>THis is not the first time this has happened therefore I have no choice but to write this review. The last time was in September and it took almost 5 days to resolve. This time. I have a online receipt with all the details and when I queried it I was still asked for an ID number or my multiply number. What kind of business do you run where the one does not know what the other is doing and numerous people answering one query with zero resolution or concrete outcome. Template emails are sent and no one takes this matter eriously. Therefore I have no other choice but to post this negative review. Once is a mistake .....twice is intentional. Pathetic service. I am seriously considering a cancellation of my multiply subscription. Shame on Momentum for the horrible service.</p>

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Replies (2)
Momentum (SA)
Momentum (SA)'s reply21 Nov 2016, 16:04
Official

Thank you for informing us of your concerns. A Multiply representative will be in contact with you shortly to resolve this matter.

Kind regards

C Klopper

Momentum (SA)
Momentum (SA)'s reply23 Nov 2016, 09:43
Official

We are truly sorry for the service failure you experienced. In the meanwhile I received confirmation that the vouchers were forwarded to you again and e-mail feedback provided on Monday.

We have not heard from you thereafter and hence assume that your concern has been addressed to your satisfaction. If not, please respond to Suresh Moodley's e-mail.

Kind regards

C Klopper