LB
Luzuko B
1 reviews | Active since Mar 2018
21 Jun 2021, 16:48
Blueticked
Absolutely disgusted with quality of swrvice I have received from this company. Initially called in shortly before 3 PM, the call cut mid-conversation and the rep did not bother to call me back.
I called in again, just after 4:30
The swtichboard person transfetred me to the relevant department. To my surprise, the service rep that the call was routed to just sat there in silence and completely ignored me. I called back again, and the same **** happened. What the ****?
Helpful (0)
Replies (3)0
Replies (3)
Momentum (SA)'s replyOfficial
21 Jun 2021, 17:19Thank you for bringing this unfortunate situation to our attention. We always aim to deliver the best service and unfortunately you did not have a positive service experience.
We want to provide you with assistance but we could not trace a policy or contract with the limited information you provided.
You may add your policy or contract number under the additional information or alternative post the information in a private reply. Kindly also confirm what division of Momentum or Metropolitan you were attempting to contact.
Kind regards
CK
We want to provide you with assistance but we could not trace a policy or contract with the limited information you provided.
You may add your policy or contract number under the additional information or alternative post the information in a private reply. Kindly also confirm what division of Momentum or Metropolitan you were attempting to contact.
Kind regards
CK
Best regards,
Momentum (SA)'s reply21 Jun 2021, 17:19
Official
Thank you for bringing this unfortunate situation to our attention. We always aim to deliver the best service and unfortunately you did not have a positive service experience.
We want to provide you with assistance but we could not trace a policy or contract with the limited information you provided.
You may add your policy or contract number under the additional information or alternative post the information in a private reply. Kindly also confirm what division of Momentum or Metropolitan you were attempting to contact.
Kind regards
CK
We want to provide you with assistance but we could not trace a policy or contract with the limited information you provided.
You may add your policy or contract number under the additional information or alternative post the information in a private reply. Kindly also confirm what division of Momentum or Metropolitan you were attempting to contact.
Kind regards
CK
Best regards,
LB
Luzuko B's updateReviewer Update
21 Jun 2021, 17:34I called in to Momentum, specifically. I had a few questions in connection with the withdrawal of a provident fund.
Anyway, a lady by the name of Thembani was able to attend to the issue. She gets a 10 star rating for effort.
I will call back should I need help with something else.
Anyway, a lady by the name of Thembani was able to attend to the issue. She gets a 10 star rating for effort.
I will call back should I need help with something else.
LB
Luzuko B's update21 Jun 2021, 17:34
Reviewer Update
I called in to Momentum, specifically. I had a few questions in connection with the withdrawal of a provident fund.
Anyway, a lady by the name of Thembani was able to attend to the issue. She gets a 10 star rating for effort.
I will call back should I need help with something else.
Anyway, a lady by the name of Thembani was able to attend to the issue. She gets a 10 star rating for effort.
I will call back should I need help with something else.
Momentum (SA)'s replyOfficial
21 Jun 2021, 17:41Thank you for the feedback provided and I am delighted that you have now received the assistance you required.
Kind regards
CK
Kind regards
CK
Best regards,
Momentum (SA)'s reply21 Jun 2021, 17:41
Official
Thank you for the feedback provided and I am delighted that you have now received the assistance you required.
Kind regards
CK
Kind regards
CK
Best regards,