Big promises - NO deliveries. Customer is always wrong........

On 22 Jan 2018 I enquired why no points was allocated on Multiply for my will which is at Momentum. After numerous emails and phone calls, I got the will from Momentum. However the blame was shifted to me and I was told that I used the incorrect email. Needless to say that the email was given to me by a consultant of Multiply. The customer is always wrong...... On Friday 26 January 2018 when I send another mail enquiring about the points again I was told that there is a turn a round of 48 - 72 working hours. This morning still no points is allocated? This is outrages!!!!!!!! Does the 72 hour turn around time start after each mail? Well it sure does seem like it.