JW
Jannie W
1 reviews | Active since Oct 2013
09 Jun 2015, 15:49
Big Brother attitude/ Very bad behaviour
On 03 June 2015 19:00 I requested for a refund of a double premium which was incorrectly debited against my account. On 9.6.2015 I am still not refunded for their very bad behaviour. Be aware, if you cancel your policy, check your account every month for the reappearance of the monthly premium. Be aware that MOMENTUM do not even acknowledge their wrongdoing. Instead they give an explanation which is irrelevant to the facts.
Helpful (0)
Replies (1)0
Replies (1)
Momentum (SA)'s replyOfficial
09 Jun 2015, 15:54Hello JanniedeWit,
Please accept my apology for the frustration that this situation has created for you. This is not a true reflection of the level of service that we aim to give our valuable clients.
I can assure you that a manager will contact you shortly.
Kind regards
Michele Coetsee
Please accept my apology for the frustration that this situation has created for you. This is not a true reflection of the level of service that we aim to give our valuable clients.
I can assure you that a manager will contact you shortly.
Kind regards
Michele Coetsee
Momentum (SA)'s reply09 Jun 2015, 15:54
Official
Hello JanniedeWit,
Please accept my apology for the frustration that this situation has created for you. This is not a true reflection of the level of service that we aim to give our valuable clients.
I can assure you that a manager will contact you shortly.
Kind regards
Michele Coetsee
Please accept my apology for the frustration that this situation has created for you. This is not a true reflection of the level of service that we aim to give our valuable clients.
I can assure you that a manager will contact you shortly.
Kind regards
Michele Coetsee