Beyond poor service

My mother passed away in February 2016. Uptodate i have not received payment due from her provident fund. My father, two brothers also passed away before my mother. I am left with my younger sister, 2 kids and my mother's grandson to take care of alone. Jeremy Naidoo is processing my claim and since June 2017 he has been telling that SARS system has an error and he is waiting for them to fix it. I even told him that my sibling are being threatened to be taken out of school because of areas on fees and there is nothing he can do. These people are so heartless, they dont even care, but my mother was paying them every month so that we dont struggle.