GM
Gilian M
1 reviews | Active since Jul 2011
27 Dec 2020, 07:50
Beneficiary List not updated
I request changes and an update on my Momentum Myriad policy a few months ago. With the change request, I included an updated beneficiary list - which is extremely important, considering that I have a child now and should anything happen to me, he will inherit R0 because he is not included in the old beneficiary list.
I have sent a number of requests for this to be resolved, to date I keep sending email which are not responded to. My request is ignored. I really don't know where to escalate this matter to, to get it resolved.
Help!!!
Helpful (0)
Replies (2)0
Replies (2)
Momentum (SA)'s replyOfficial
28 Dec 2020, 06:49Dear Gilian
Your posting has been noted. I can assure you that the matter will receive urgent attention.
Please accept my apologies for the frustration and inconvenience that this situation has created for you.
Season Greetings
Floraine van Buuren
Your posting has been noted. I can assure you that the matter will receive urgent attention.
Please accept my apologies for the frustration and inconvenience that this situation has created for you.
Season Greetings
Floraine van Buuren
Momentum (SA)'s reply28 Dec 2020, 06:49
Official
Dear Gilian
Your posting has been noted. I can assure you that the matter will receive urgent attention.
Please accept my apologies for the frustration and inconvenience that this situation has created for you.
Season Greetings
Floraine van Buuren
Your posting has been noted. I can assure you that the matter will receive urgent attention.
Please accept my apologies for the frustration and inconvenience that this situation has created for you.
Season Greetings
Floraine van Buuren
Momentum (SA)'s replyOfficial
28 Dec 2020, 13:57Dear Gilian
I received feedback that the outcome of the telephonic conversation with you was successful and that you were content with the detailed explanation pertaining the beneficiary nominations.
I do appreciate hearing from our customers, as their comments are vital for us to continue improving our service. We are sorry for the inconvenience and annoyance this incident caused.
I hope that you will give us another chance to serve you.
Kind Regards
F van Buuren
I received feedback that the outcome of the telephonic conversation with you was successful and that you were content with the detailed explanation pertaining the beneficiary nominations.
I do appreciate hearing from our customers, as their comments are vital for us to continue improving our service. We are sorry for the inconvenience and annoyance this incident caused.
I hope that you will give us another chance to serve you.
Kind Regards
F van Buuren
Momentum (SA)'s reply28 Dec 2020, 13:57
Official
Dear Gilian
I received feedback that the outcome of the telephonic conversation with you was successful and that you were content with the detailed explanation pertaining the beneficiary nominations.
I do appreciate hearing from our customers, as their comments are vital for us to continue improving our service. We are sorry for the inconvenience and annoyance this incident caused.
I hope that you will give us another chance to serve you.
Kind Regards
F van Buuren
I received feedback that the outcome of the telephonic conversation with you was successful and that you were content with the detailed explanation pertaining the beneficiary nominations.
I do appreciate hearing from our customers, as their comments are vital for us to continue improving our service. We are sorry for the inconvenience and annoyance this incident caused.
I hope that you will give us another chance to serve you.
Kind Regards
F van Buuren